June 3 – 6, Pavilion 5 CAESARS FORUM, Las Vegas, NV

Meet with Avaya at the world’s largest customer contact event series, where our experts will demonstrate how AI technology is automating contact centers to elevate Customer Experience to the highest level yet.

Find us in the expo hall at Pavilion 5 for demos and to discuss your needs with our on-hand Avaya experts. Don’t miss out on this opportunity to meet an Avaya expert in person – schedule your appointment or demo-time today!

Meet with an Avaya Expert

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Agenda at a Glance

Wednesday June 5

10 - 11 a.m. Check out Avaya demos at Pavilion 5 during the Expo

2:45 - 3:30 p.m. Join us in Caesars Forum, Forum N where Avaya will moderate a fireside chat on what happens when Customer Experience combines with Employee Experience: The future belongs to companies who are loyalty leaders, embracing both CX and EX wholeheartedly. Through this synergy, any business can transform into a loyalty leader by delivering exceptional experiences, brand affinity, and value differentiation.

3:30 - 4:30 p.m. Expo continues: See more Avaya demos at Pavilion 5

Thursday June 6

10 - 11 a.m. Check out Avaya demos at Pavilion 5 during the Expo

1:45 - 2:30 p.m. Join us in Caesars Forum, Forum E for a case study featuring a major Avaya customer.

2:30 - 3 p.m. Expo continues: See more Avaya demos at Pavilion 5

Discover our demos to see how we can help elevate customer
and employee experiences

Improve Agent Well-being
In this demo solution, AI monitors agent speech patterns and facial expressions, tracking over 40 traits to assess the agent’s emotional wellness over time. The results are presented to the Supervisor monitoring a group of agents.
AI Case Automation
AI-driven case creation can be delivered by integrating Avaya Experience Platform capabilities with alliance partner technologies, enabling automatic, end-to-end logging of customer-journey interactions and agent notes.
Social Media Engagement
Adding generative AI to the customer journey expedites the customer requests for travel bookings in an efficient manner, while having an agent available at any time provides customer to have a better experience especially when having other requests.
AI Authentication & Payment
AI handles initiation of complex financial transactions via integrations with key alliance partner technologies, automatically engaging live agents, loan officers and other roles from across the business as needed.
Microsoft Copilot Integration
Unified Insights delivers a view of voice and digital performance, while summarizing reports for easy understanding. By bringing them together, integrations and reporting enable easier call center decision-making by enabling users to ask direct questions and get clear answers about their business data, rather than guesses and estimations.
Journey Orchestration & Workflow
The integration of a no-code orchestration engine into Avaya Experience Platform helps enable businesses to rapidly create and deploy the necessary workflows that connect businesses with customers, making enterprise customer experiences as easy as personal ones. Creating personalized experiences is paramount to every organization, and even more valuable when companies can design experiences without extensive IT involvement or external resources.
AXP On-Prem + Cloud
Shows how existing on-premises solutions can be enhanced with cloud capabilities without disrupting current operations.
Real-time Coaching
Uses AI to provide real-time coaching to agents, enhancing decision-making and customer interactions.

Join us at CCW


3911 S Koval Ln, Las Vegas, NV 89109, United States