CHOOSE YOUR JOURNEY WITH AVAYA AT ENTERPRISE CONNECT

March 25 – 28, 2024 - Booth 1511
Gaylord Palms, Orlando, FL

Avaya, as Platinum Sponsor, is returning to Enterprise Connect 2024 with some of our most compelling sessions and demos to date. Check out how to connect with us each day. Will we see you there?

Agenda at a Glance Book your Meeting/Demo

Agenda at a Glance

Schedule a demo or meeting with us and learn how Avaya can elevate your customer experiences.

Day 1: Monday, March 25
Job Shifting: Where and How AI is Eliminating & Adding CX Positions
Located in Sun A

8:00 a.m. – 8:45 a.m.

Steve Brock, Director Solutions Marketing, Avaya, discusses how and why AI is expected to impact hiring practices in the contact center, and how to position your enterprise as AI adoption grows.

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Expo Hall - Visit us at Booth 1511 - 3:00 p.m. – 7:00 p.m.

Meet us at booth #1511 to watch demos showcasing how Avaya Experience Platform™ delivers unparalleled CX through AI capabilities. Featured demos include:

  • Transform Your Customer Service with AI
  • Advance Your Contact Center Experiences to Accelerate Business Growth
  • Elevate Customer Experiences with AI Authentication
  • Revolutionize Customer Engagement: Unveiling the Power of Digital Channels and AI Integration
  • Unleash the Power of AI in Response Generation

Enterprise Connect Theater - How AI is Transforming Experiences
Located in Solution Spotlight Theater 2 Booth: 2135

4:55 p.m. – 5:15 p.m.

Louise Daley, Advanced Solutions – CX Growth Specialist, Avaya, share use case examples of how AI is transforming customer engagement for the good and fostering customer loyalty. Join Louise and learn how you can integrate AI to reshape the landscape of your customer engagements.

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DAY 2: TUESDAY, MARCH 26
Expo Hall - Visit us at Booth 1511 - 12:00 p.m. – 6:00 p.m.

Meet us at booth #1511 to watch demos showcasing how Avaya Experience Platform™ delivers unparalleled CX through AI capabilities. Featured demos include:

  • Transform Your Customer Service with AI
  • Advance Your Contact Center Experiences to Accelerate Business Growth
  • Elevate Customer Experiences with AI Authentication
  • Revolutionize Customer Engagement: Unveiling the Power of Digital Channels and AI Integration
  • Unleash the Power of AI in Response Generation

DAY 3: WEDNESDAY, MARCH 27
Expo Hall - Visit us at – Booth 1511 – 12:00 p.m. – 5:00 p.m.

Meet us at booth #1511 to watch demos showcasing how Avaya Experience Platform™ delivers unparalleled CX through AI capabilities. Featured demos include:

  • Transform Your Customer Service with AI
  • Advance Your Contact Center Experiences to Accelerate Business Growth
  • Elevate Customer Experiences with AI Authentication
  • Revolutionize Customer Engagement: Unveiling the Power of Digital Channels and AI Integration
  • Unleash the Power of AI in Response Generation

DAY 4: THURSDAY, MARCH 28
Cloud 2027: How Will Architectures Shift
Located in Sun C

8 a.m. – 8:45 a.m.

John Akerboom, Senior Director, Cloud Architecture and Design for Avaya, predicts which applications will benefit from hybrid and cloud architectures, what types of services will excel from evolving cloud solutions, and how AI is expected to accelerate it all.

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See Avaya in Action Through Our Live-Demos

Discover the power of Avaya technology and how we can help your business. Meet us at Avaya Booth #1511 during expo hours.

Schedule your demo now
Expo Hall Hours
  • Monday, March 25: 3:00 PM - 7:00 PM EDT
  • Tuesday, March 26: 12:00 PM - 6:00 PM EDT
  • Wednesday, March 27: 12:00 PM - 5:00 PM EDT
Transform Your Customer Service with AI
In today’s fast-paced world, customers expect seamless interactions and quick resolutions when engaging with your brand. This immersive demonstration showcases how AI-driven solutions empower agents to deliver real-time responses, understand customer sentiments, and provide personalized assistance.

From AI-driven responses to seamless collaboration and knowledge management, this demonstration showcases the power of integrated solutions in delivering exceptional customer and employee experiences. Visit us to witness these capabilities and learn how Avaya can elevate your customer experiences.
Elevate Customer Experiences with AI Authentication
Experience firsthand how Avaya's cutting-edge AI solutions revolutionize customer support in the banking sector. From secure voice biometric authentication to streamlined live agent interactions and proactive outreach, our integrated approach ensures a seamless and delightful customer experience at every touchpoint.

Through this captivating demonstration, we'll showcase the seamless integration of voice AI, live agent support, and back-office expertise to elevate customer interactions and drive business success. Visit us and learn how Avaya can empower your operations for success.
Advance Your Contact Center Experiences to Accelerate Business Growth
Businesses can unlock new levels of efficiency, scalability, and customer satisfaction by keeping existing on-premises business capabilities while integrating with new cloud-based services.

This revolutionary approach to innovation helps accelerate business growth, enhance customer satisfaction, and improve employee productivity. Let’s discuss how you can transform your contact center operations and deliver exceptional customer experiences.
Revolutionize Customer Engagement: Unveiling the Power of Digital Channels and AI Integration
Embark on a journey that will redefine your customer engagement in the digital age where digital channels, AI technologies, and seamless integration converge to create unparalleled experiences for your business and customers.

We’ll showcase a cutting-edge scenario leveraging the fusion of social media channels, AI-powered virtual agents, and seamless CRM integration. Through innovative integrations with ChatGPT Conversational AI, let us show you how to take customer interactions to unprecedented levels of personalization and efficiency.
Unleash the Power of AI in Response Generation
AI technologies can revolutionize contact center operations. Intelligent email classification, real-time sentiment analysis, AI generated responses and knowledge management combine in a single platform providing the communication tools needed and the orchestration required to serve your customers.

Discover how AI technologies enhance collaboration and streamline communication within the contact center environment, driving efficiency, enhancing customer satisfaction, and ultimately transforming the way you engage with your customers.

Meet Our Leadership Team

Schedule time to connect with our leaders.


Alan Masarek

Chief Executive Officer, Avaya


ML Maco

Chief Revenue and Customer Experience Officer, Avaya


Omar Javaid

Chief Product Officer


Josh Mueller

Chief Marketing Officer, Avaya


Eric Rossman

VP Partners,
Developers and Alliances


Gabe Rivero

Vice President: Avaya Customer Experience Services- North America


Susan Terry

GVP, Portfolio Maximization


Steve Brock

Director Solutions Marketing, Avaya


David Austin

SVP, Strategy, Corp. Dev. and Transformation


John Colvin

Head of Global Partner Marketing


Gerry DeSantis

Vice President, US Sales


Asli Uysal

Vice President of Enterprise Transformational Accounts and CX Transformation Partners

Book Your Appointment

Join us for discussions on the rapidly intertwining relationship between CX and AI, see our latest technology in action at the booth, or set up time to chat with us one-on-one in Orlando. Fill the form here to schedule time with an Avaya executive during the event:

Still need a pass?
We’ve got you covered with a $700 discount on Conference Passes. Just use promo code AVAYA when you purchase today.

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