AI Bots for Customer Experience
JOIN AVAYA AT GARTNER
IT SYMPOSIUM/XPO
From October 16-19, 2023 gain unrivaled expertise on innovating communications and AI-enriched customer experiences.
Schedule time with our experts to learn the latest strategies and technologies like AI, process automation, and virtual agents to help you achieve seamless, intuitive experiences today.
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Selected Resources
Avaya Solution Session
Avaya and Aflac – Balancing Technology with Personal Touch in Customer Experience
Customer Experience is radically changing with new digital channels and the eruption of AI. Technology can make operations more efficient and lower expenses by automating various interactions, but it’s important to not over digitize as the personal touch provides empathy, and builds relationships and customer connections. This session explores how Aflac, with the help of Avaya, achieves the delicate balance between the technology and the personal touch, freeing time to deliver a human, more relational experience.
When: Tuesday, October 17 , 1:45-2:15 PM
Where: Swan Ballroom 6
Speakers
Jay Patel
GVP, Product Management, Avaya
Mary Daniel
VP, Customer Solutions Center Operations, Aflac
Booth demo stations focusing on:
Journey to cloud: These demos highlight how it’s possible to embark on your cloud journey while protecting your existing investments. Simplify social and digital customerengagements with cloud capabilities such as AI and self-service centers, while keeping your current infrastructure.
Journey to customer experience: Experience the power of agent productivity at every touchpoint. Learn how to sync resources and insights to maximize contact center performance and deliver unforgettable customer experiences.
Journey to effortless collaboration: Explore best practices to personalize experiences when it comes to digital onboarding, and how to improve collaboration by making services available to your customers through any communications channel.
Gartner IT Symposium/Xpo
Walt Disney Swan & Dolphin Resort1200 Epcot Resorts Blvd, Lake Buena Vista, FL 32830