Automotive Focus
Welcome to Avaya Solutions Expo 2024, where automotive industry professionals can explore advanced communication technologies designed to enhance dealership operations, improve manufacturing efficiency, and foster superior customer engagement.
Our thematic pods are curated to demonstrate how Avaya’s solutions can be integrated into automotive operations:
Empowering People
Improve Agent Well-being: Tools to monitor and manage the wellness of dealership staff and call center agents, crucial for maintaining high-quality customer service.
Enabling Engagement
AI Case Automation: Automate routine customer service tasks like scheduling maintenance and handling warranty claims, increasing efficiency and reducing operational costs.
Creating Connections
AXP On-Prem + Cloud: Seamlessly integrate cloud services with existing automotive systems to enhance flexibility and improve data management without disrupting ongoing operations.
AI Authentication & Payment: Implement secure and efficient processes for customer transactions and service bookings, crucial for protecting customer information and simplifying sales processes.
Journey Orchestration & Workflow: With Edify CX's intelligent routing and real-time data access, automotive companies can connect customers with the right experts promptly, while Edify EX enables seamless coordination among dealerships and service centers.
AI Authentication & Payment: Implement secure and efficient processes for customer transactions and service bookings, crucial for protecting customer information and simplifying sales processes.
Journey Orchestration & Workflow: With Edify CX's intelligent routing and real-time data access, automotive companies can connect customers with the right experts promptly, while Edify EX enables seamless coordination among dealerships and service centers.
Orchestrating Journeys
Real-time Coaching: Provide real-time AI coaching for sales and service staff during customer interactions, improving sales techniques and resolving issues more effectively.
Social Media Engagement: Manage and optimize interactions on social media platforms to engage with customers, promote new models, and manage service requests effectively.
Microsoft Copilot Integration: Analyze customer data and operational metrics to generate actionable insights for vehicle design improvements, marketing strategies, and sales performance optimization.
Social Media Engagement: Manage and optimize interactions on social media platforms to engage with customers, promote new models, and manage service requests effectively.
Microsoft Copilot Integration: Analyze customer data and operational metrics to generate actionable insights for vehicle design improvements, marketing strategies, and sales performance optimization.
Capabilities
and Technologies
Avaya Experience Platform™: Demonstrates its adaptability and integration capabilities with automotive-specific technologies and systems.
Partner Integrations: Features strategic partnerships that enhance the automotive sector's communication ecosystem, including secure collaborations with major technology providers.
Innovative Use Cases: Tailored solutions for the automotive industry, demonstrating Avaya's capability to address complex challenges in customer service, manufacturing, and sales.
Partner Integrations: Features strategic partnerships that enhance the automotive sector's communication ecosystem, including secure collaborations with major technology providers.
Innovative Use Cases: Tailored solutions for the automotive industry, demonstrating Avaya's capability to address complex challenges in customer service, manufacturing, and sales.
Outcome
and Benefits
Enhanced Operational Efficiency: Streamline automotive operations using AI and advanced integrations to reduce costs and improve service delivery.
Improved Customer Satisfaction: Enhance the customer experience through better communication tools, personalized interactions, and efficient service.
Driving Automotive Innovation: Discover how Avaya's latest technologies can propel automotive businesses forward, fostering innovation and enhancing customer engagement.
Improved Customer Satisfaction: Enhance the customer experience through better communication tools, personalized interactions, and efficient service.
Driving Automotive Innovation: Discover how Avaya's latest technologies can propel automotive businesses forward, fostering innovation and enhancing customer engagement.