Financial Services Focus
Welcome to Avaya Solutions Expo 2024, where financial institutions can discover advanced communication technologies designed to streamline operations, enhance customer interactions, and improve compliance and security.
Our thematic pods are curated to demonstrate how Avaya’s solutions meet the specific demands of financial services:
Empowering People
Improve Agent Well-being: Prioritize the wellness of your staff with tools that monitor and manage work-related stress, directly impacting productivity and customer service quality.
Enabling Engagement
AI Case Automation: Automate routine banking operations such as account updates and transaction records, reducing human error and operational costs.
Creating Connections
AXP On-Prem + Cloud: Seamlessly integrate cloud services with existing banking systems to enhance flexibility without disrupting ongoing services, crucial for business continuity.
AI Authentication & Payment: Secure customer transactions and streamline authentication processes using advanced AI, crucial for preventing fraud and maintaining trust.
Journey Orchestration & Workflow: Edify's secure platform, real-time data integration, and comprehensive reporting ensure compliance and personalized service, while Edify EX facilitates seamless employee collaboration for efficient operations.
AI Authentication & Payment: Secure customer transactions and streamline authentication processes using advanced AI, crucial for preventing fraud and maintaining trust.
Journey Orchestration & Workflow: Edify's secure platform, real-time data integration, and comprehensive reporting ensure compliance and personalized service, while Edify EX facilitates seamless employee collaboration for efficient operations.
Orchestrating Journeys
Real-time Coaching: Equip your financial advisors with AI-powered real-time coaching during customer interactions, enhancing service quality and compliance.
Social Media Engagement: Utilize AI to manage and monitor social media interactions, ensuring timely customer service and compliance with regulatory requirements.
Microsoft Copilot Integration: Use AI to analyze financial data and generate insights, helping financial institutions make informed decisions quickly and accurately.
Social Media Engagement: Utilize AI to manage and monitor social media interactions, ensuring timely customer service and compliance with regulatory requirements.
Microsoft Copilot Integration: Use AI to analyze financial data and generate insights, helping financial institutions make informed decisions quickly and accurately.
Capabilities
and Technologies
Avaya Experience Platform™: Showcases its capability to integrate seamlessly with financial-specific technologies and systems.
Partner Integrations: Featuring strategic partnerships that enhance the financial sector's communication ecosystems, including collaborations with Microsoft and Zoom.
Innovative Use Cases: Tailored solutions for the financial sector, demonstrating Avaya's capability to address the complex needs from customer service to backend operations.
Partner Integrations: Featuring strategic partnerships that enhance the financial sector's communication ecosystems, including collaborations with Microsoft and Zoom.
Innovative Use Cases: Tailored solutions for the financial sector, demonstrating Avaya's capability to address the complex needs from customer service to backend operations.
Outcome
and Benefits
Enhanced Operational Efficiency: Streamline financial processes using AI and advanced integrations to reduce costs and improve service delivery.
Improved Customer Satisfaction: Enhance customer experiences through better communication tools and personalized banking interactions.
Driving Financial Innovation: Learn how Avaya's latest technologies can propel financial institutions forward, fostering innovation and enhancing compliance.
Improved Customer Satisfaction: Enhance customer experiences through better communication tools and personalized banking interactions.
Driving Financial Innovation: Learn how Avaya's latest technologies can propel financial institutions forward, fostering innovation and enhancing compliance.