General Overview
Empowering People
Booth Demos
Improve Agent Well-being: Showcasing AI-driven tools that monitor agent emotions to enhance wellness and productivity.
Enabling Engagement
Booth Demos
AI Case Automation: Highlights the automation of case management processes to improve efficiency and accuracy.
Creating Connections
The Creating Connections theme addresses the infrastructure that supports seamless communication across diverse platforms. Demonstrating the capabilities of hybrid cloud environments, we show how businesses can enhance flexibility without interrupting existing operations. Security is also a key focus, with advanced authentication and payment processing systems ensuring that transactions are both smooth and secure. For sectors like healthcare, specialized communication tools ensure that sensitive information is handled with care, supporting operational efficiency and compliance.
Booth Demos
AXP On-Prem + Cloud: Shows how existing on-premises solutions can be enhanced with cloud capabilities without disrupting current operations.
AI Authentication & Payment: Demonstrates secure authentication and payment processes using AI technology.
Journey Orchestration & Workflow: Enables businesses to rapidly create and deploy the necessary workflows that connect businesses with customers, making enterprise customer experiences as easy as personal ones.
Orchestrating Journeys
Orchestrating Journeys revolves around integrating communication tools strategically to enhance both customer and employee experiences from start to finish. This theme illustrates the benefits of integrating social media to boost customer engagement and service responsiveness. Virtual agent avatars handle routine inquiries, allowing human agents to focus on providing personalized services and tackling complex issues. Moreover, real-time AI coaching enhances interaction quality, offering on-the-spot guidance that helps employees grow while improving customer satisfaction.
Booth Demos
Real-time Coaching: Uses AI to provide real-time coaching to agents, enhancing decision-making and customer interactions.
Social Media Engagement: Demonstrates how to integrate social media platforms effectively into customer service strategies.
Microsoft Copilot Integration: Highlights the integration of Microsoft Copilot with Avaya systems to streamline data analysis and report generation.
Capabilities
and Technologies
Partner Integrations: Features collaborations with industry leaders like Microsoft and Zoom, enhancing the Avaya ecosystem.
Innovative Use Cases: Tailored solutions for industries such as healthcare, finance, and government, demonstrating Avaya's extensive application range.
Outcome
and Benefits
Improved Satisfaction: Boost customer and employee satisfaction through enhanced communication tools and support solutions.
Driving Innovation: Discover how Avaya's latest technologies can propel your organization forward, fostering innovation and transformation.