Government Agency Focus
Welcome to Avaya Solutions Expo 2024, where US Federal Government agencies can explore advanced communication technologies designed to streamline operations, enhance interagency collaboration, and secure sensitive information.
Our thematic pods are curated to demonstrate how Avaya’s solutions meet the unique needs of federal government operations:
Empowering People
Improve Agent Well-being: Enhance the productivity and retention of government employees by monitoring their stress levels and emotional well-being with advanced tools.
Enabling Engagement
AI Case Automation: Automate routine administrative processes such as data entry and case tracking to improve efficiency and reduce the potential for human error.
Creating Connections
AXP On-Prem + Cloud: Integrate cloud services with existing systems to enhance flexibility and data access without disrupting ongoing governmental operations.
AI Authentication & Payment: Implement advanced AI-driven authentication methods to secure access to systems and protect against unauthorized data breaches.
Journey Orchestration & Workflow: Edify's secure, cloud-native platform with 100% uptime SLA ensures reliable citizen services, while AI-powered features like sentiment analysis and transcription enhance efficiency and accessibility.
AI Authentication & Payment: Implement advanced AI-driven authentication methods to secure access to systems and protect against unauthorized data breaches.
Journey Orchestration & Workflow: Edify's secure, cloud-native platform with 100% uptime SLA ensures reliable citizen services, while AI-powered features like sentiment analysis and transcription enhance efficiency and accessibility.
Orchestrating Journeys
Real-time Coaching: Provide real-time AI coaching to employees during interactions, enhancing decision-making and ensuring compliance with federal regulations.
Social Media Engagement: Manage and secure social media interactions to ensure timely and compliant communication with the public, supporting transparency and engagement.
Microsoft Copilot Integration: Utilize AI to analyze large volumes of data and generate insights for policy making, resource allocation, and public service improvement.
Social Media Engagement: Manage and secure social media interactions to ensure timely and compliant communication with the public, supporting transparency and engagement.
Microsoft Copilot Integration: Utilize AI to analyze large volumes of data and generate insights for policy making, resource allocation, and public service improvement.
Capabilities
and Technologies
Avaya Experience Platform™: Demonstrates its capability to integrate seamlessly with government-specific technologies and systems.
Partner Integrations: Features strategic partnerships that enhance the federal government's communication ecosystem, including secure collaborations with Microsoft and Zoom.
Innovative Use Cases: Tailored solutions for the federal government, demonstrating Avaya's capability to address complex communication and security challenges.
Partner Integrations: Features strategic partnerships that enhance the federal government's communication ecosystem, including secure collaborations with Microsoft and Zoom.
Innovative Use Cases: Tailored solutions for the federal government, demonstrating Avaya's capability to address complex communication and security challenges.
Outcome
and Benefits
Enhanced Clinical Efficiency: Streamline government processes using AI and advanced integrations to improve service delivery and reduce operational costs.
Improved Security and Compliance: Enhance data security and ensure compliance with federal regulations through secure communication tools and AI-driven systems.
Driving Government Innovation: Learn how Avaya's latest technologies can propel federal agencies forward, fostering innovation and enhancing the efficiency of public services.
Improved Security and Compliance: Enhance data security and ensure compliance with federal regulations through secure communication tools and AI-driven systems.
Driving Government Innovation: Learn how Avaya's latest technologies can propel federal agencies forward, fostering innovation and enhancing the efficiency of public services.