Hospitality Focus
Welcome to Avaya Solutions Expo 2024, where hospitality professionals can discover advanced communication technologies designed to enhance guest services, improve operational efficiency, and ensure seamless interaction across all points of guest contact.
Our thematic pods are designed to demonstrate how Avaya’s solutions can be integrated into hotels, resorts, and other hospitality venues:
Empowering People
Improve Agent Well-being: Enhance staff wellness with tools that monitor stress and provide support, crucial for maintaining high-quality guest services.
Enabling Engagement
AI Case Automation: Automate routine inquiries and guest service processes, such as booking and check-out procedures, to reduce wait times and improve efficiency.
Creating Connections
AXP On-Prem + Cloud: Integrate cloud services with existing systems to enhance flexibility and improve data management without disrupting ongoing hospitality operations.
AI Authentication & Payment: Implement secure and efficient processes for guest check-in and payment, crucial for protecting guest information and simplifying transactions.
Journey Orchestration & Workflow: Edify's multilingual, omnichannel support ensures guests receive prompt, personalized service, while the unified platform allows staff to coordinate seamlessly across departments for enhanced guest experiences.
AI Authentication & Payment: Implement secure and efficient processes for guest check-in and payment, crucial for protecting guest information and simplifying transactions.
Journey Orchestration & Workflow: Edify's multilingual, omnichannel support ensures guests receive prompt, personalized service, while the unified platform allows staff to coordinate seamlessly across departments for enhanced guest experiences.
Orchestrating Journeys
Real-time Coaching: Provide real-time AI coaching for hospitality staff during guest interactions, improving service quality and resolving issues more effectively.
Social Media Engagement: Manage and optimize interactions on social media platforms to engage with guests, promote special offers, and manage service requests effectively.
Microsoft Copilot Integration: Analyze guest data and generate actionable insights to inform service improvements, marketing strategies, and operational adjustments.
Social Media Engagement: Manage and optimize interactions on social media platforms to engage with guests, promote special offers, and manage service requests effectively.
Microsoft Copilot Integration: Analyze guest data and generate actionable insights to inform service improvements, marketing strategies, and operational adjustments.
Capabilities
and Technologies
Avaya Experience Platform™: Showcases its adaptability and integration capabilities with hospitality-specific technologies and systems.
Partner Integrations: Features strategic partnerships that enhance the hospitality sector's communication ecosystem, including collaborations with major technology providers.
Innovative Use Cases: Tailored solutions for the hospitality industry, demonstrating Avaya's capability to address complex challenges in guest service, operations, and engagement.
Partner Integrations: Features strategic partnerships that enhance the hospitality sector's communication ecosystem, including collaborations with major technology providers.
Innovative Use Cases: Tailored solutions for the hospitality industry, demonstrating Avaya's capability to address complex challenges in guest service, operations, and engagement.
Outcome
and Benefits
Enhanced Operational Efficiency: Streamline hospitality operations using AI and advanced integrations to reduce costs and improve service delivery.
Improved Guest Satisfaction: Enhance the guest experience through better communication tools, personalized interactions, and efficient service.
Driving Hospitality Innovation: Discover how Avaya's latest technologies can propel hospitality businesses forward, fostering innovation and enhancing guest engagement.
Improved Guest Satisfaction: Enhance the guest experience through better communication tools, personalized interactions, and efficient service.
Driving Hospitality Innovation: Discover how Avaya's latest technologies can propel hospitality businesses forward, fostering innovation and enhancing guest engagement.