Retail Focus
Welcome to Avaya Solutions Expo 2024, where retail professionals can explore advanced communication technologies designed to enhance customer interaction, streamline store operations, and foster seamless omnichannel experiences.
Our thematic pods are curated to demonstrate how Avaya’s solutions can be integrated into the retail environment:
Empowering People
Improve Agent Well-being: Enhance the work environment for retail staff with tools that monitor and manage stress levels, essential for maintaining high customer service standards.
Enabling Engagement
AI Case Automation: Automate customer service tasks like handling inquiries and processing returns, which helps reduce wait times and improve customer satisfaction.
Creating Connections
AXP On-Prem + Cloud: Integrate cloud services with existing retail systems to enhance flexibility and scalability without disrupting ongoing operations.
AI Authentication & Payment: Implement secure and efficient processes for customer authentication and payment, essential for protecting customer information and preventing fraud.
Journey Orchestration & Workflow: Edify CX's omnichannel capabilities and AI-driven features like sentiment analysis and smart routing enable personalized customer engagement, while Edify EX streamlines internal communications for improved sales and service.
AI Authentication & Payment: Implement secure and efficient processes for customer authentication and payment, essential for protecting customer information and preventing fraud.
Journey Orchestration & Workflow: Edify CX's omnichannel capabilities and AI-driven features like sentiment analysis and smart routing enable personalized customer engagement, while Edify EX streamlines internal communications for improved sales and service.
Orchestrating Journeys
Real-time Coaching: Provide real-time AI coaching to staff during customer interactions to improve sales techniques and resolve issues more effectively.
Social Media Engagement: Optimize interactions on social media platforms to engage with customers, promote products, and manage service requests effectively.
Microsoft Copilot Integration: Analyze sales data and customer feedback to generate actionable insights for inventory management, marketing strategies, and customer service improvements.
Social Media Engagement: Optimize interactions on social media platforms to engage with customers, promote products, and manage service requests effectively.
Microsoft Copilot Integration: Analyze sales data and customer feedback to generate actionable insights for inventory management, marketing strategies, and customer service improvements.
Capabilities
and Technologies
Avaya Experience Platform™: Demonstrates its adaptability and integration capabilities with retail-specific technologies and systems.
Partner Integrations: Features strategic partnerships that enhance the retail industry's communication ecosystem, including secure collaborations with technology providers.
Innovative Use Cases: Tailored solutions for the retail sector, demonstrating Avaya's capability to address complex operational and customer service challenges.
Partner Integrations: Features strategic partnerships that enhance the retail industry's communication ecosystem, including secure collaborations with technology providers.
Innovative Use Cases: Tailored solutions for the retail sector, demonstrating Avaya's capability to address complex operational and customer service challenges.
Outcome
and Benefits
Enhanced Clinical Efficiency: Streamline retail operations using AI and advanced integrations to improve service delivery and reduce costs.
Improved Customer Satisfaction: Enhance the shopping experience through better communication tools and personalized customer interactions.
Driving Retail Innovation: Learn how Avaya's latest technologies can propel retail businesses forward, fostering innovation and enhancing the efficiency of customer services.
Improved Customer Satisfaction: Enhance the shopping experience through better communication tools and personalized customer interactions.
Driving Retail Innovation: Learn how Avaya's latest technologies can propel retail businesses forward, fostering innovation and enhancing the efficiency of customer services.