Theme Parks Focus
Welcome to Avaya Solutions Expo 2024, where theme park professionals can explore advanced communication technologies designed to enhance guest services, improve operational efficiency, and ensure seamless interaction across all areas of the park.
Our thematic pods are curated to demonstrate how Avaya’s solutions can be integrated into theme park operations:
Empowering People
Improve Agent Well-being: Enhance staff wellness with tools that monitor stress and provide support, crucial for maintaining high-quality guest services in high-pressure and high-volume environments.
Enabling Engagement
AI Case Automation: Automate routine inquiries and guest service processes, such as ticket bookings and lost and found inquiries, which helps reduce wait times and improve guest satisfaction.
Creating Connections
AXP On-Prem + Cloud: Seamlessly integrate cloud services with existing park systems to enhance flexibility and improve data management without disrupting ongoing operations.
AI Authentication & Payment: Implement secure and efficient processes for guest identity verification and payment, crucial for protecting guest information and facilitating smooth transactions.
Journey Orchestration & Workflow: Edify's unified platform allows theme parks to handle ticketing, reservations, and customer inquiries from a single screen, while AI-powered features like sentiment analysis help deliver exceptional guest experiences.
AI Authentication & Payment: Implement secure and efficient processes for guest identity verification and payment, crucial for protecting guest information and facilitating smooth transactions.
Journey Orchestration & Workflow: Edify's unified platform allows theme parks to handle ticketing, reservations, and customer inquiries from a single screen, while AI-powered features like sentiment analysis help deliver exceptional guest experiences.
Orchestrating Journeys
Real-time Coaching: Provide real-time AI coaching for staff during guest interactions, enhancing service quality and resolving issues more effectively.
Social Media Engagement: Optimize interactions on social media platforms to engage with guests, promote park events, and manage service requests effectively.
Microsoft Copilot Integration: Analyze guest data and generate actionable insights to inform park operations, marketing strategies, and guest service improvements.
Social Media Engagement: Optimize interactions on social media platforms to engage with guests, promote park events, and manage service requests effectively.
Microsoft Copilot Integration: Analyze guest data and generate actionable insights to inform park operations, marketing strategies, and guest service improvements.
Capabilities
and Technologies
Avaya Experience Platform™: Demonstrates its adaptability and integration capabilities with theme park-specific technologies and systems.
Partner Integrations: Features strategic partnerships that enhance the theme park sector's communication ecosystem, including secure collaborations with technology providers.
Innovative Use Cases: Tailored solutions for the theme park industry, demonstrating Avaya's capability to address complex operational and guest service challenges.
Partner Integrations: Features strategic partnerships that enhance the theme park sector's communication ecosystem, including secure collaborations with technology providers.
Innovative Use Cases: Tailored solutions for the theme park industry, demonstrating Avaya's capability to address complex operational and guest service challenges.
Outcome
and Benefits
Enhanced Operational Efficiency: Streamline park operations using AI and advanced integrations to reduce costs and improve service delivery.
Improved Guest Satisfaction: Enhance the guest experience through better communication tools, personalized interactions, and efficient service.
Driving Park Innovation: Discover how Avaya's latest technologies can propel theme parks forward, fostering innovation and enhancing guest engagement.
Improved Guest Satisfaction: Enhance the guest experience through better communication tools, personalized interactions, and efficient service.
Driving Park Innovation: Discover how Avaya's latest technologies can propel theme parks forward, fostering innovation and enhancing guest engagement.