Airline/Travel Focus
Welcome to Avaya Solutions Expo 2024, where airline industry professionals can explore advanced communication technologies designed to streamline airline operations, enhance passenger experiences, and improve global communication and coordination.
Our thematic pods are curated to demonstrate how Avaya’s solutions can be integrated into airline operations:
Empowering People
Improve Agent Well-being: Enhance the productivity and job satisfaction of airline staff with tools that monitor and manage stress and emotional well-being, important for high-pressure customer service roles.
Enabling Engagement
AI Case Automation: Automate routine customer service processes such as ticket bookings and customer inquiries, increasing efficiency and reducing wait times.
Creating Connections
AXP On-Prem + Cloud: Seamlessly integrate cloud services with existing airline systems to enhance flexibility and improve data access without disrupting ongoing operations.
AI Authentication & Payment: Secure and streamline passenger identity verification and payment processes, crucial for protecting personal information and simplifying transactions.
Journey Orchestration & Workflow: With Edify CX's omnichannel support, travel companies can serve customers in their preferred language across voice, chat, email, and SMS, while smart routing ensures prompt, personalized assistance.
AI Authentication & Payment: Secure and streamline passenger identity verification and payment processes, crucial for protecting personal information and simplifying transactions.
Journey Orchestration & Workflow: With Edify CX's omnichannel support, travel companies can serve customers in their preferred language across voice, chat, email, and SMS, while smart routing ensures prompt, personalized assistance.
Orchestrating Journeys
Real-time Coaching: Provide real-time AI assistance to staff during customer interactions to enhance service quality and resolve issues more effectively.
Social Media Engagement: Manage and optimize interactions on social media platforms to engage with passengers, provide real-time updates, and handle service requests.
Microsoft Copilot Integration: Analyze travel data and generate actionable insights to help airlines make informed decisions about routes, pricing, and passenger services.
Social Media Engagement: Manage and optimize interactions on social media platforms to engage with passengers, provide real-time updates, and handle service requests.
Microsoft Copilot Integration: Analyze travel data and generate actionable insights to help airlines make informed decisions about routes, pricing, and passenger services.
Capabilities
and Technologies
Avaya Experience Platform™: Demonstrates its adaptability and integration capabilities with airline-specific technologies and systems.
Partner Integrations: Features strategic partnerships that enhance the airline industry's communication ecosystem, including secure collaborations with technology providers.
Innovative Use Cases: Tailored solutions for the airline industry, demonstrating Avaya's capability to address complex operational and customer service challenges.
Partner Integrations: Features strategic partnerships that enhance the airline industry's communication ecosystem, including secure collaborations with technology providers.
Innovative Use Cases: Tailored solutions for the airline industry, demonstrating Avaya's capability to address complex operational and customer service challenges.
Outcome
and Benefits
Enhanced Operational Efficiency: Streamline airline operations using AI and advanced integrations to improve service delivery and reduce costs.
Improved Passenger Satisfaction: Enhance passenger experiences through better communication tools and personalized service interactions.
Driving Airline Innovation: Discover how Avaya's latest technologies can propel airlines forward, fostering innovation and enhancing the efficiency of travel services.
Improved Passenger Satisfaction: Enhance passenger experiences through better communication tools and personalized service interactions.
Driving Airline Innovation: Discover how Avaya's latest technologies can propel airlines forward, fostering innovation and enhancing the efficiency of travel services.