Transforming customer experience with AI: Real-time translation in action at Transcom!
Tuesday, October 22nd, 2024
14:30 – 15:30 CEST
Transforming customer experience with AI: Real-time translation in action at Transcom!
Join our webinar to learn how Transcom is transforming the contact center with their groundbreaking, new AI-powered real-time translation solution. Find out how AI is delivering real value with this innovation, implemented and delivered by Sabio and Avaya, that empowers agents, enhances efficiency, and reduces costs.
What you’ll learn:
- Behind the scene: a deep dive into the AI engine and Avaya Experience Platform.
- From AI-hype to reality: how Transcom is harnessing AI to enhance resource utilization, cut costs and improve CX
- Demo: see the real-time translation solution in action.
- How to make it a success: transforming an idea into a working MVP within weeks
- Live Q&A
Customer Service Managers, AI teams, and CX professionals seeking actionable tools to integrate AI in contact center and drive efficiency.
Speakers:
Aron BodinHead of Digital Products & AI, Transcom |
Selinde FijnBusiness Consultant, Avaya |
Maaike VerwerCX Consultant, Sabio Group |
About Transcom:
Transcom provides AI and digitally enhanced customer experience (CX) services to some of the world's most ambitious brands. More than 300 clients globally, including disruptive e-commerce players, category redefining fintechs, and technology legends rely on us for on-, off-, and nearshoring services. Transcom’s over 30,000 employees work in over 85 contact centers and work-at-home networks across 29 countries, creating brilliant experiences in customer care, sales, content moderation and backoffice services. We help our clients drive their brands forward, customer satisfaction up and operating costs down. For more information, visit www.transcom.com.