CCW 2024
Berlin

February 27-29, 2024

CHOOSE YOUR JOURNEY

THE PATH TO BETTER CUSTOMER EXPERIENCES STARTS HERE

Visit us at the CCW 2024

Ready for the next experience?

Make a stop on your Road to Innovation at CCW 2024 from February 27th – 29th, 2024.

Three exciting days around the topics of Customer Experience, Employee Experience, Supervisior Experience await you. Learn about exciting use cases in our live demos and take advantage of networking opportunities with our experts.

Register now »

Why be there?

Customer Experience
Omnichannel, intelligent routing, human interaction with AI- supported chatbots and seamless collaboration between humans and machines are enabling new service levels in customer dialog. We show you what makes contact centers fit for the future from the customer's perspective.

Customer Experience

Employee Experience
Well-trained and motivated employees remain the key to success. Excellent training and outstanding organization lay the foundations for this. We will show you what you need for this and what options are available for your contact center from the employees' perspective.

Employee Experience

Supervisor Experience
Using data and facts to become better and more efficient. Our contact center solutions enable precisely this through comprehensive reporting and AI-supported live analyses. Find out what options supervisors have and how they can draw the right conclusions from this with our experts at CCW 2024.

Supervisor Experience
Innovation without Disruption
Innovation doen’t mean starting from scratch. We develop existing infrastructures further and thus protect your investments. With open interfaces and an outstanding ecosystem of renowned partners, we pave your way into the future. And at your own pace!

We will find out how this works in your individual environment and how you can improve your business results in this way in a personal meeting.

We look forward to seeing you at Avaya (Hall 2/11) at CCW 2024!

Speakers

Frank Kirsch Head of CX Specialist
Patrick Kern Head of Customer Solution Architecture & Consulting
Daniel Reuter Business Development Manager

Partner

More Information

Location:


ESTREL BERLIN | SONNENALLEE 225 | 12057 BERLIN

+ 49 30 6831 0 | HOTEL@ESTREL.COM

The Estrel Berlin is quick and easy to reach thanks to its ideal transport links - whether by car or public transport. The access road to the freeway is only 1.5 kilometers away; Berlin-Brandenburg Airport (BER) is 13 kilometers away. The Sonnenallee S-Bahn station is a three-minute walk away, and there is a bus stop and cab rank right next to the Estrel.

Route description
man smiling with his work team