QUEST FOR THE BEST USE OF AI IN CX

AI IS AT THE HEART OF CX TRANSFORMATION

Complete this simple questionnaire to tell us how.

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First Name*

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Last Name*

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Company Name*

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Work Email Address*

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Country/Region*

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How interested is your organization about integrating AI technologies into your contact center operations in the next 12-24 months? *

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Has your organization already deployed AI-based solutions in your contact centers?*

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Who would your organization typically look to for support in implementing AI technologies in your contact centers? *

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What are the primary objectives your organization aims to achieve with the integration of AI in your contact centers? (select all that apply)*

Improve the customer experience

Increase operational efficiency

Reduce operational costs

Drive sales/revenue

Other

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What are the biggest challenges or concerns when it comes to integrating AI into your contact centers?

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