ON-DEMAND WEBINAR

Turn your contact center into a real-time intelligence sensor

The latest Avaya Infinity innovations: Go from "data-rich but insight-poor" to driving actionable business outcomes.

Today's contact centers are flooded with data, yet many remain "insight-poor." You have the information, but uncovering the real "why" behind performance trends is slow, disconnected, and siloed.

Avaya Infinity changes that.

Register now to access the session and discover how to:

Understand the "why": Use real-time insights—powered by Databricks and Reasoning AI—to correlate performance trends with external business realities.

Empower your human agents: Leverage Tandem Care and open MCP orchestration to equip your team with specialized AI assistants.

Anticipate customer needs: Multiply your contextual signals so your AI can anticipate and resolve unique customer issues at scale.

Eliminate data silos: Use Delta Sharing and real-time media streams to fuel your broader Enterprise AI stack with live customer intent.

Watch the on-demand session now

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Speakers

David Jaeger

User Experience Specialist
Avaya

Reza Kamran

Sr Manager, Product Marketing
Avaya