Modernizing from CC Elite to Avaya Infinity: your complete pathway
Explore Cloud, Hybrid, and On-Premises deployment models. Learn how to layer enterprise AI, automation, and journey orchestration onto your trusted voice foundation—without a disruptive rip-and-replace.
In this consolidated 3-part live demo series, Avaya product leaders and enterprise architects walk through how to modernize your CC Elite environment at your own pace. Register to watch all three on-demand sessions, showing live architecture demonstrations, and technical guides.
Sessions
Session 1 (Cloud):See how AI automatically converts legacy CC Elite vectors into visual Infinity workflows with 95% accuracy—launching customer journeys in minutes without manual rebuilds.
Session 2 (Hybrid):Learn how to layer cloud digital channels and conversational AI onto your existing
CC Elite voice core, operating side-by-side without disruptive rip-and-replace.
Session 3 (On-Premises):Explore how on-prem brings modern Infinity workflows and AI capabilities directly into your sovereign environment, meeting strict compliance and data residency requirements.
Speakers
David Jaeger
User Experience Specialist
Avaya
Reza Kamran
Sr Manager, Product Marketing
Avaya
Brian Baumgart
Distinguished Engineer
Avaya
Baranitharan Sethu
Senior Product Manager
Avaya
Siddharth Desai
Senior Product Manager
Avaya
Omar Afifi
Senior Product Manager
Avaya