Move beyond channel-hopping: the power of conversational context

Catch up now on the third session of the Avaya Infinity Live Demo series, where we tackle one of the biggest roadblocks to true omnichannel CX: conversational context.

If your customers have to restart the conversation every time they switch from chat to voice, the experience is broken. Maintaining context is the key to a seamless strategy—and building those journeys shouldn’t be a massive headache.

Watch now and learn how to transform fragmented interactions into meaningful, lasting customer relationships.