Design your customer's perfect journey with Avaya Infinity

Go from complex processes to seamless experiences. See our intuitive workflow designer in action.

This on-demand session from the Avaya Infinity demo series reveals how the Experience Designer uses intelligent orchestration to unify channels, data, and AI-powered workflows, delivering seamless and high-impact interactions at scale.

In this session, you will see:

• Real-time personalized self-service using CRM data.
• Seamless chat-to-voice transitions with full context.
• AI-driven workflows that optimize every interaction.
• How to empower your team to make changes on the fly.
• Custom dashboards delivering real-time CX insights.
• Experience Designer: how to create, manage, and launch tailored journeys without heavy coding or complexity.