Supercharge your CRM with Avaya Infinity

Stop switching screens. Start solving problems. See how a single, unified desktop can transform your customer and agent satisfaction.

In this on-demand session, we show you how the agent experience evolves from simple CRM integration to a unified, enterprise-controlled experience—where data, workflows, and intelligence come together in one orchestrated environment.

Move beyond the "swivel chair" chaos and see how a truly connected workspace can revolutionize your service delivery.

You will explore:

A complete, real-time customer view inside the agent workflow—not just inside the CRM.

Highly personalized, context-rich interactions driven by intelligent workflows rather than rigid applications.

Enterprise-controlled orchestration of both CX and EX, powered by MCP, Agentic AI, and your own secure data.

How this unified approach reduces handle times and dramatically boosts first-contact resolution.

Watch on-demand: Supercharge your CRM with Avaya Infinity

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Speakers

David Jaeger

User Experience Specialist
Avaya

Reza Kamran

Sr Manager, Product Marketing
Avaya