AVAYA AT GITEX GLOBAL 2024
Join Avaya at the 2024 edition of GITEX Global, where we’ll
showcase a vision for the future in which human and artificial
intelligence (AI) collaboration redefines the landscape of
customer experience (CX).
Discover solutions seamlessly integrating AI into every facet of
customer interaction, transforming traditional contact centers
into dynamic experience centers. And see how they can be
delivered through a roadmap for modernizing contact centers
without the risks associated with full cloud migration.
GITEX Global 2024 will be held at Dubai World Trade Centre, UAE from 14-18 October. Visit us at stand C10 at Hall 22 (Zabeel Hall 1).
Solutions
Unified Interactions
By integrating phone, email, chat, and social media into a cohesive conversation, see how you can reduce customer effort and enhance satisfaction, providing a consistent and coherent experience at every touchpoint.
Enhanced Connectivity
Discover seamless collaboration between humans and machines with AI-powered virtual assistants, chatbots, and automated workflows that work alongside human agents to handle repetitive tasks, allowing agents to focus on complex issues requiring empathy and nuanced understanding. Upgrade to a new kind of symbiotic relationship that boosts efficiency and accuracy in customer service.
Optimized Operations
Work with an AI framework that includes capabilities such as AI-powered agent assistance and journey orchestration, which can enhance real-time decision-making and service efficiency. By handling routine tasks, these AI-powered solutions significantly reduce post-call work and improve overall service delivery.
Orchestrated Workflows
Empower your teams with new tools for customer journey orchestration, proactive customer care, and integrated service channels to anticipate customer needs, resolve issues proactively, and deliver personalized experiences that drive loyalty and satisfaction.
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