Experience the Future of CX at GITEX 2024

Explore how Avaya’s innovative solutions are transforming traditional contact centers into dynamic experience hubs, integrating AI seamlessly into every customer interaction. This approach allows businesses to modernize their contact centers without the risks associated with full cloud migration, delivering a more efficient, personalized, and scalable customer journey.

Join us at GITEX Global 2024 to discover how Human-AI Collaboration is redefining the customer experience landscape.

Booth: C10, Hall 22 (Zabeel Hall 1)
Location: Dubai World Trade Centre, UAE

How greater human and AI collaboration is improving CX

AI Unifies CX: Seamless Collaboration Between Humans and AI

Avaya unifies all communication channels—voice, video, messaging, and social media—on a single platform, allowing businesses to deliver a consistent and coherent customer experience. By integrating AI into every interaction, human agents are empowered to focus on more complex tasks while AI handles routine inquiries. This seamless connection between front and back-office functions reduces operational costs, enhances service consistency, and drives customer loyalty.

Positive Impact on Your Business:
- Reduced operational silos lead to improved efficiency.
- Personalized customer interactions drive higher satisfaction and loyalty.
- Lower costs by automating repetitive tasks while allowing human agents to focus on high-value interactions.
AI Connects CX: Boosting Human Performance with AI

By integrating AI-powered tools, Avaya allows businesses to create a symbiotic relationship between human agents and AI, boosting productivity and performance. AI handles repetitive tasks and provides real-time insights, enabling agents to resolve complex issues with greater speed and accuracy. This hybrid model improves response times, reduces errors, and enhances collaboration across teams, leading to more efficient service delivery.

Positive Impact on Your Business:
- Improved service efficiency and accuracy.
- Faster response times to customer inquiries and issues.
- Reduced employee workload, enhancing job satisfaction and performance.
AI Optimizes CX: Enhancing Decision-Making for Humans

Avaya's AI capabilities provide real-time data insights and automate decision-making processes, enabling businesses to make smarter, more informed decisions. By automating routine processes and surfacing actionable insights, your team can focus on strategic interactions that improve the customer experience and drive business growth. This not only streamlines operations but also enhances the quality of service provided to customers.

Positive Impact on Your Business:
- Streamlined operations with improved transparency.
  AI Optimizes: Enhancing Decision-Making for Humans
- Empowered agents able to provide better, more informed service.
- Increased customer satisfaction leading to greater retention and revenue growth.
AI Simplifies CX: Making AI Accessible for All

Avaya’s broad ecosystem of technology partners ensures that AI technology is accessible and easy to implement, regardless of business size or technical expertise. By simplifying the integration of AI into your existing systems, Avaya empowers businesses to stay at the forefront of innovation while maintaining the flexibility to evolve with future advancements. This accessibility enhances operational agility and keeps your organization competitive in a rapidly changing market.

Positive Impact on Your Business:
- Simplified AI adoption reduces barriers to entry.
- Flexible solutions ensure long-term scalability and adaptability.
- Stay competitive by incorporating the latest AI technologies with minimal disruption.
AI Orchestrates CX: Powering Human-Led Personalization

Avaya’s AI-driven orchestration tools anticipate customer needs by analyzing vast amounts of data in real time, enabling your business to deliver highly personalized experiences at every customer touchpoint. This personalization strengthens customer relationships, increases loyalty, and improves overall service satisfaction. By orchestrating these experiences with AI, your business can proactively resolve issues and optimize customer journeys, creating smoother, more tailored interactions that boost revenue.

Positive Impact on Your Business:
- Highly personalized customer experiences drive loyalty and retention.
- Anticipating customer needs results in proactive service and issue resolution.
- Strengthened customer relationships enhance long-term profitability.