Avaya Journeys 2025 - Atlanta, Georgia

Atlanta, Georgia

August 19, 2025

View highlights from Journeys Atlanta to get a glimpse of our amazing event

Thank you to all of our customers and partners who spent the day with us exploring new thinking, new technology, and the power of AI to help integrate and orchestrate it all. We’re excited to have you along on the journey to what’s next!

In Atlanta, our customers are the game-changers

We hosted a one-of-a-kind experience at the College Football Hall of Fame for our customers to toss around ideas and huddle with Avaya’s executive leadership team.

Agenda

Insightful sessions, inspired discussions. Here’s what you’ll see, hear, and do.

Avaya Vision & Strategy

Kick off the day with a powerful keynote from Avaya executives, Patrick Dennis, CEO, and ML Maco, Chief Revenue and Customer Experience Officer, as they share their vision for the future of customer experience and the evolving role of AI in enterprise transformation. Gain first-hand insight into Avaya’s strategic direction, innovation priorities, and what it means for your business.
Key Alliances Spotlight

Join leaders from various alliances as they share how our strategic partnerships are bringing greater value to customers through deep integration with the Avaya Infinity™ platform. In this session, we'll explore how joint innovation is driving Al-powered advancements Contact Center technologies - helping organizations achieve new levels of agility, automation, and scale.
Networking Reception: Experience AI in Action

Wrap up the day with a unique and engaging networking reception set throughout the College Football Hall of Fame’s interactive, AI-powered exhibits. Enjoy great food, drinks, and vibrant conversations in a one-of-a-kind setting that blends innovation and entertainment — it’s an experience you won’t want to miss.
Experience Orchestration and AI: Why They Matter

Intelligent orchestration is the key to unifying customer, agent, and administrative experiences and breaking down silos for a more connected enterprise. Learn how AI can power unlimited possibilities with workflows and see how it all comes to life in a real-time demo! Plus, get a sneak peek at how Avaya Infinity™ has evolved to meet the growing needs of enterprises and why you should be thinking about all of this today.
From Hype to Reality:
Customers Share Their AI Journey

Discover how Avaya clients are turning AI from buzzword to business value. This panel explores real-world implementations of AI, showcasing how it’s transforming customer interactions, boosting efficiency, and personalizing experiences. Hear firsthand insights into the challenges and successes of making AI operational.