Avaya Journeys 2025

Toronto

November 12, 2025

Come along on our journey to what’s next

Journeys with Avaya is coming to Toronto and you’re on the guest list. Don’t miss this half-day event designed to bring our bold vision for customer and employee experience to life. This exclusive invitation is your opportunity to hear directly from the minds shaping the future of enterprise communications.

Here’s what’s in store for you:

Get a front-row seat to the Avaya Vision & Strategy keynote presented by members of our executive team
Take a deep dive into the Avaya Infinity™ platform and real-world applications of AI in UC and CC
Have candid conversations with strategic alliance partners
Enjoy a networking reception hosted among interactive exhibits, paired with great food and drinks

Wednesday, November 12^th , 2025

12:00 - 7:30 PM

This is what it takes to be a game changer

We chose the Hockey Hall of Fame as the event setting to deliver a one-of-a-kind experience. We’ve set aside time for you to check out the immersive, AI-powered exhibits, network with industry peers, and meet with Avaya’s executive leadership team — including our CEO, CMO, and SVP & GM of Avaya Software. Whether you're charting the next step in your digital transformation or looking for practical ways to elevate performance with AI, this event is designed for you.

Hockey Hall of Fame
30 Yonge St, Toronto, ON M5E 1X8

Agenda

Insightful sessions, inspired discussions. Here’s what you’ll see, hear, and do.

Avaya Vision & Strategy

Kick off the day with a powerful keynote from Avaya executives, Patrick Dennis, CEO, and Pete Lavache, CMO, as they share their vision for the future of customer experience and the evolving role of AI in enterprise transformation. Gain first-hand insight into Avaya’s strategic direction, innovation priorities, and what it means for your business.
Key Alliances Spotlight

Join leaders from various alliances as they share how our strategic partnerships are bringing greater value to customers through deep integration with the Avaya Infinity™ platform. In this session, we'll explore how joint innovation is driving Al-powered advancements in Contact Centre technologies - helping organizations achieve new levels of agility, automation, and scale.
Networking Reception with Interactive Experiences

Wrap the day with a unique and engaging networking reception set throughout the Hockey Hall of Fame’s interactive exhibits. Enjoy great food, drinks, and vibrant conversations in a one-of-a-kind setting that blends innovation and entertainment — it’s an experience you won’t want to miss.
Experience Orchestration and AI: Why They Matter

Intelligent orchestration is the key to unifying customer, agent, and administrative experiences and breaking down silos for a more connected enterprise. Learn how AI can power unlimited possibilities with workflows and see how it all comes to life in a real-time demo! Plus, get a sneak peek at how Avaya Infinity™ has evolved to meet the growing needs of enterprises and why you should be thinking about all of this today.
From Hype to Reality:
Customers Share Their AI Journey

Discover how Avaya clients are turning AI from buzzword to business value. This panel explores real-world implementations of AI, showcasing how it’s transforming customer interactions, boosting efficiency, and personalizing experiences. Hear firsthand insights into the challenges and successes of making AI operational.