Journeys 2026: Focused conversations around AI innovation, CX modernization, and what’s next for enterprise communications

Journeys with Avaya is an invite-only experience that features executive insights, peer discussions, and a closer look at our product portfolio and roadmap.
  • Explore the new capabilities of Avaya Infinity® — our next-generation AI-powered customer experience platform.
  • Learn about Avaya Nexus™ — the launch of our new UC platform built for mission-critical communications with the resiliency for always-on environments.

August 25, 2026

11:00am - 4:00pm ET

View Boston
800 Boylston St Fl 52, Boston, MA 02199

3 Key Takeaways

Avaya Nexus™ and Critical
Communications Infrastructure

Learn how Avaya Nexus™ supports critical communications infrastructure with the resiliency, security, and data sovereignty organizations require in the most demanding environments.

Avaya Infinity® and Customer
Experience Innovation

Explore how Avaya Infinity® helps organizations orchestrate data, systems, and AI to deliver more connected and contextual customer journeys.

AI Innovation and CX
Modernization Strategies

Hear how organizations are approaching modernization and transformation while preparing for the next evolution of communications technology.

Why Attend?

Join our executive leadership and alliance partners as we outline a roadmap for extending your technology investments while orchestrating a more connected customer journey.
Reserve your spot today!


Agenda

Insightful sessions, inspired discussions. Here’s what’s in store for you to see, hear, and do.
Tuesday, August 25, 2026


12:00pm
Welcome

Mike Apigian, VP Product Marketing

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12:05pm
Executive Perspectives: Investing in the Next Era of AI and Mission-Critical Communications

Moderator: Pete Lavache, CMO

Panelists: ML Maco, CRO and David Funck, Chief Technology Officer

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12:50pm
The Open CX Orchestration Platform for Connected Actions | Avaya Infinity

David Funck, Chief Technology Officer

1:30pm
Networking Break

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1:50pm
Mission-critical Voice for Regulated Environments | Meet Avaya Nexus

Darrell Butler, Sr. Director, Product Management

2:30pm
An Executive Conversation: Inside the Strategy for an Al-Enabled Personable Customer Journey

Moderator: ML Maco, CRO

Panelist: Sean Reardon, Director of Voice Services, The Hanover Insurance Group

3:00pm
Networking Happy Hour

Speakers

ML Maco
Chief Revenue and Customer Experience Officer, Avaya

Pete Lavache
Chief Marketing Officer,
Avaya

Mike Apigian
Vice President Product & Field Marketing, Avaya

Darrell Butler
Sr. Director, Product Management, Avaya

David Funck
Chief Technology Officer, Avaya

Sean Reardon
Director of Voice Services, The Hanover Insurance Group

Register

Journeys with Avaya • August 25, 2026 • 11:00am - 4:00pm ET

Thank you for attending!