Frost & Sullivan, Connected Work & Digital Experience Vice President and Senior Fellow
Frost & Sullivan, Global Digital Health Director
Avaya, Healthcare Practice Leader
Carolyn Laffan Miller
Avaya, Sr. Manager, Global Executive Briefing Program
The critical role of communications has never been more essential in the payer-member experience.
Experiences are the lifeblood of interactions with members and customers, especially as it relates to healthcare services. Healthcare payers need digital customer experience (CX) solutions designed specifically for them and their consumers. They need to fuel better outcomes, drive better value, and achieve higher ROI – initiated and driven by new CX strategies and initiatives. Time is of the essence as payers embark on new models of care: value-based and preventative pro-active, while building a more collaborative process for both providers and members.
Why Attend: Top analysts from Frost & Sullivan will share the latest healthcare and technology trends that impact both public and private payers: employer-sponsored plans, Medicare, and private insurance plans. We’ll review customer use cases and discuss the most effective strategies that leverage the latest contact center, conversational intelligence and omni-channel communication technologies that are the most impactful to member experiences. Let us help your organization deliver member experiences that matter.