Nancy Jamison

Industry Director, Digital Transformation Practice
Frost & Sullivan

Celia Fleischaker

Chief Marketing Officer

Simon Harrison

SVP and Chief Marketing Officer

In today’s Experience Economy, consumers and employees expect high-quality, personalized experiences delivered seamlessly across digital, self-service, and traditional channels. But are you prepared? Or is your business struggling with the Engagement Capacity Gap™ that arises when customer expectations for service exceed your ability to deliver it? Join our panel of experts as they discuss strategies and technologies for bridging this gap and evolving your business to meet the demands of digital-first engagement, including:

  • What the Experience Economy is, and how it’s impacting customer engagement
  • How to strategically adopt technology and leverage the cloud to provide agile customer experiences
  • How your organization can solve the Engagement Capacity Gap

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